ISSO 29996: Education and learning services — Distance and digital learning services (DDLS) — Case studies

INTRODUCTION

ISO/TR 29996:2024 comprehensively examines practices and methodologies in the realm of Distance and Digital Learning Services (DDLS). This technical report outlines practical strategies, case studies, and recommendations to assist Distance and Digital Learning Service Providers (DDLSP) deliver quality learning experiences. Using insights derived from standards like ISO 29992, ISO 29993, and ISO 29994, the document demonstrates how to analyze needs, design effective systems, support learners, and assess learning outcomes. Through real-world examples, it serves as a valuable resource for enhancing education equity, inclusivity, and digital transformation in learning services.

NORMATIVE REFERENCES

The document references:

• ISO 29992: Guidelines on assessment planning and development.
• ISO 29993: Requirements for learning services outside formal education.
• ISO 29994: Specifications for technology-supported distance learning.

Practices of Needs Analysis

• Market Needs (DDLSP 1 - China): Research and employer feedback guide program development.
• Digital Competences Syllabus (DDLSP 2 - Italy): Framework for civil servants to enhance digital skills.
• International Talent (DDLSP 3 - China): Global needs analysis for tailored training solutions.

Practices of Design of DDLS 

• Ecological Model (DDLSP 1): Learner-centered systems encompassing resources, quality, and outcomes.
• Engagement and Co-design (DDLSP 2): Collaboration with public administration for targeted training.
• Intelligent Systems (DDLSP 3): Automated design processes using AI and data.

Practices of Learning Materials 

• 3-M Learning Design (DDLSP 1): Multimodal and multimedia approaches.

• Digital Catalogue (DDLSP 2): Structured courses aligned with digital competency levels.

• Resource System (DDLSP 3): Comprehensive and regularly updated learning libraries.

Practices of Learner Support 

• Mentorship Model (DDLSP 1): Comprehensive support across learning stages.

• FAQ System (DDLSP 2): Accessible technical and operational support.

• Talent Development (DDLSP 3): Personalized learning paths supported by Ai.

Practices of Assessment of Learning 

• Formative and Summative (DDLSP 1): Combining online quizzes, assignments, and exams.

• Competence Analysis (DDLSP 2): Adaptive testing for assessing and improving skills.